FAQs

With 24/7 monitoring, your alarm system is connected to our monitoring center, where trained professionals are available around the clock. If your alarm is triggered, our team immediately assesses the situation and contacts you, as well as emergency services if necessary, ensuring a rapid response to any threat.

If your alarm is triggered by accident, you can cancel the alert using your system’s keypad, app, and by confirming with our monitoring center. We’ll verify each alert with you to prevent unnecessary dispatches, so you’ll always have control.

Yes, our systems come with a user-friendly mobile app that allows you to arm, disarm, and monitor your alarm remotely. You’ll also receive real-time notifications if there’s any unusual activity, keeping you connected to your property wherever you are.

Yes, our systems are equipped with backup batteries to keep your alarm active even during a power outage. For added security, our systems use cellular connectivity for securer more reliable connection with you and the monitoring center if your Wi-Fi goes down.

Our monitoring center responds to alarms within seconds. Once an alarm is triggered, our team will quickly assess the situation, attempt to contact you, and notify emergency responders if needed, ensuring the fastest possible action.

Absolutely! Our systems are designed to be flexible, so you can add additional sensors, cameras, or devices at any time. Whether you want to cover more areas or upgrade your system, we can help you expand or enhance your protection easily.

We don’t know or store your password, but can walk you through the password re-set process if you can’t login to your system. There is also forgot password links inside the app login page which will email you the link to change your password.